We use only USPS First Priority, which means most shipments arrive within 2-5 business days of placing your order (though it will likely take longer during the holidays). You will be provided with a tracking number upon shipment so that you may track your package's progress.

Once PRMRY ships out an order, we are unfortunately no longer responsible for the package if it's stolen, lost, or delayed unexpectedly by the mail carrier.

Once the package has shipped, there is unfortunately nothing we can do to change the mailing address. That said, please feel free to contact us, and if we can catch the package before it heads out in the mail, we'll happily modify the address.

Due to the nature of our goods, please understand that we cannot accept any returns. However, please inspect your package immediately upon arrival. In the event of breakage, leakage, or if you received the wrong item, please contact us within 24 hours of receiving your shipment and we will be happy to replace your items. Be sure to take pictures of the shipment needing replacement.

If your olive oil sits out in the heat, yes! As such, please plan to be home to receive your olive oil upon its delivery.

We source our olives from various locations in California, always prioritizing quality above all else. This means that from year to year we may change olive varieties and where we source our olives. For our 2020 harvest, we sourced our ENHANCE olives from a single estate in California’s Central Valley. Meanwhile, our TRANSFORM olives came from two different California estates, one in the Bay Area and the other in Central Valley. Our olives are picked in early in the fall, and then swiftly taken for milling and filtration. 

Olive oil should be kept in a cool place without direct sunlight, because, while the bottles are protected from light with their UV-coating, sunlight can still heat the bottle up. A shady spot on your counter, that isn't right next to the stove, would be best.

Probably not a good plan. Olive oil isn't like wine: it doesn't get better with time, so plan to use it up within four months of opening.

Probably around four months, give or take. That's because the more air that enters inside your bottle (as you slowly use it) the more your olive oil will oxidize and go rancid. This of course also depends on proper storage.

Your olive oil should be good for at least a year and a half after harvest (which we note both on the product page, but also on the bottle's closure label), or roughly four months after opening. This of course also depends on proper storage.

At the time of chemical analysis, our 2020 harvest Enhance had a phenol count of 316, and our 2020 Transform a count of 477.

No, and in fact it can change the composition of your olive oil and therefore negatively affect its quality. 

PRMRY's bottles are sealed with a wooden closure, and made of glass coated with eco-friendly, organic, UV spray. This means your oil is protected from light and the harmful oxidation it causes. That said, it's important to keep your oil away from heat, so avoid storing it in sunlight or near a stove or other heat source.

Yes! Our spouts are meant to control the pour so that the oil doesn't glug out uncontrollably, or make a big mess; PRMRY is meant for generous drizzling. To speed up pouring, hold at a 45-degree angle and drizzle in a side-to-side motion.

Yes! Just access your subscription portal to modify it as you wish. If you would like to change the type of subscription you have (for example, from the PRMRY Set to the ENHANCE Set), please email us at hello@helloprmry.com.

When you signed up, you should have received a link to "manage your subscription." For security purposes, this link is only good for 24 hours, so once you click on it, you will be prompted to request a fresh link. This new link will direct you to your portal. If you have any issues, please email us at hello@helloprmry.com.