We use only USPS First Priority, which means most shipments arrive within 2-3 business days of placing your (even now, during shelter-in-place orders). You will be provided with a tracking number upon shipment so that you may track your package's progress.
Due to the nature of our goods, please understand that we cannot accept any returns. However, please inspect your package immediately upon arrival. In the event of breakage, leakage, or if you received the wrong item, please contact us within 24 hours of receiving your shipment and we will be happy to replace your items. Be sure to take pictures of the shipment needing replacement.
If your olive oil sits out in the heat, yes! As such, please plan to be home to receive your olive oil upon its delivery.
Yes! Please just leave your note in the order comments and we will include it in the box. Gift or not, we don't include an invoice in the box.
Olives, Olive Oil & Storage
We source our olives from a single estate in Northern California's Capay Valley, a region between Napa Valley and Sacramento. The olives are grown using organic methods, picked in early November, and then swiftly taken for milling and filtration.
Very. We work directly with the farmer while the olives are still on the trees, and then we're there to oversee both harvest and milling. As professional tasters, it has been fundamental for us to be an integral part of the process from start to finish.
Olive oil should be kept in a cool place without direct sunlight, because, while the bottles are protected from light with their UV-coating, sunlight can still heat the bottle up. A shady spot on your counter, that isn't right next to the stove, would be best.
Probably not a good plan. Olive oil isn't like wine: it doesn't get better with time, so plan to use it up within four months of opening.
Probably around four months, give or take. That's because the more air that enters inside your bottle (as you slowly use it) the more your olive oil will oxidize and go rancid. This of course also depends on proper storage.
Your olive oil should be good for at least a year and a half after harvest (which we note both on the product page, but also on the bottle's closure label), or roughly four months after opening. This of course also depends on proper storage.
No, and in fact in can change the composition of your olive oil and therefore negatively affect its quality.
The Bottles
PRMRY's bottles are sealed with a wooden closure, and made of glass coated with eco-friendly, organic, UV spray. This means your oil is protected from light and the harmful oxidation it causes. That said, it's important to keep your oil away from heat, so avoid storing it in sunlight or near a stove or other heat source.
Our labels are made out of a grease-proof paper. That means they can get all sorts of greasy, and the grease can just be wiped off without staining.
First of all, gah! We're so sorry! This is our first year at this and the learning curve is STEEP. We've heard of this happening to a few corks, and have let the manufacturer know. If this happens to you, please take a picture and let us know. We'll replace your closure, and also pass this feedback on to the manufacturer.
Subscriptions
Yes! Just access your subscription portal to modify it as you wish. If you would like to change the type of subscription you have (for example, from the PRMRY Set to the ENHANCE Set), please email us at hello@helloprmry.com.
When you signed up, you should have received a link to "manage your subscription." For security purposes, this link is only good for 24 hours, so once you click on it, you will be prompted to request a fresh link. This new link will direct you to your portal. If you have any issues, please email us at hello@helloprmry.com.
For security reasons, the subscription links are only valid for 24 hours. When you click on the link, it should direct you to a page that, when prompted, will send you a fresh link. If you have any issues, please let us know by sending a message to hello@helloprmry.com.
